Entries from 2016-06-01 to 1 month
10 tips for writing better Service Level Agreements Ensure all key terms are clearly defined eg SLA scope, customer and provider responsibilities, reporting, service expectations, performance indicators, escalation, remedies and penalties.…
William Barnes, Financial Times Managers at international businesses must expect to move country regularly. Could this help create a class of cosmopolitan, constantly mobile workers? Nick Leeson, the legendary destroyer of the 233-year-old…